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X BATS - CHECK ON AN ORDER
Questions or Comments About Your Order
Send us an e-mail to CustomerService@Xbats.com and give the name the baseball bat is to be shipped to and the date the order was placed. SIGN EVERY E-MAIL SO WE KNOW WHO YOU ARE.
“DO NOT CALL THE ORDER LINE FOR CUSTOMER SERVICE. Your call will not be returned and your question will not be answered. That line is for placing new orders only. Please send an e-mail to CustomerService@XBats.com for any and all Customer Service issues. This is how we can help you most quickly and effectively.
Checking an order with RUSH PRODUCTION: If you placed an order with “Rush Production” it takes 5 business days to produce your bat plus shipping time or up to a week. YOU WILL NOT GET YOUR BAT 5 DAYS AFTER YOU PLACED YOUR ORDER. Please don’t check on it before 10 Calendar days.
Checking an order with NORMAL PRODUCTION: Do not check on an order for normal production unless 4 weeks has passed after you placed your order. It takes at least 3 weeks to produce a bat and up top a week to receive it by UPS.
Every e-mail is answered every single day. If you do not receive a reply in 24 hours it means your e-mail did not get to us. Please use the e-mail address you entered when you placed your order to contact us. Please sign your e-mail so we know who you are. We track orders by the name the bat is to be shipped to so please use that name in your e-mail.
Rush Production Orders have a 5 business day turnaround time starting the day after the order has been received. Rush Production means you jump to the front of thousands of people before you and is subject to availability of wood billets for your model, length and weight. If the correct billets are not available immediately for your bat, Rush Production status will put you first in line when they do become available. We produce new billets weekly and the range of weights is not predictable with a natural material like maple. There is a $30. Per bat charge for rush production and overnight shipping is also available in addition to the Rush Production charge. A single order cannot be mixed with Rush Production and Regular Production as there would be two separate shipments and two separate shipping charges will be incurred.
Normal production time is 3 weeks but could be as long as 6 weeks depending on availability of wood and volume of orders at certain times of the year. THESE ARE CUSTOM MADE TO YOUR SPECIFICATIONS!! These are not off the rack bats. It would take 6 days to make a single bat even if there were no orders ahead of yours.
This is the process for making an X BAT for you. We take our maple blanks from the drying kiln and weigh them and sort them according to which Model, weight and length we want to build. We sort the right weight piece of pre-weighed 3x3x38" maple for, say, a Model 24 that is going to be 34 inches long and weigh 32 ounces when finished. Then it is turned to the right Model 24 shape. If it passes muster there without any visible internal flaws in the wood, it is sanded twice, the second time by hand. Then it is stained and hung to dry, it is re-stained and hung to dry again. Each step takes a day. Then a coat of finish is put on. It dries again for a day. Then the labels are put on and another two coats of finish are applied. It dries again between coats. Now the bat is ready to be laser engraved with the Model number, the length and your name. After it is laser engraved a final coat of finish is applied and after it dries, it is wrapped, packed and shipped. You can see how much work goes into a custom bat. Each bat goes through quality control at each step and about 20% don't make it from start to finish for one reason or another. When you receive your bat you will see the care that goes into making it is like no other bat made anywhere. For all that, we ask your patience.”
RUSH PRODUCTION
Rush Production Orders typically have a 5 business day turnaround time starting the day after the order has been received. Rush Production means you jump to the front of thousands of people before you and is subject to availability of wood billets for your model, length and weight. If the correct billets are not available immediately for your bat, Rush Production status will put you first in line when they do become available. We produce new billets weekly and the range of weights is not predictable with a natural material like maple. There is a $30. Per bat charge for rush production and overnight shipping is also available in addition to the Rush Production charge. A single order cannot be mixed with Rush Production and Regular Production as there would be two separate shipments and two separate shipping charges will be incurred. Rush production does not mean you will receive a bat in 5 days nor does it mean your bat will ship in 5 business days. It all depends on wood availability.
You can also contact us at...
X BATS
1930 Village Center Circle
#3-812
Las Vegas, NV 89134
USA
DO NOT SEND ANY BATS TO THIS ADDRESS
you MUST contact
CustomerService@xbats.com
before sending any bats to us.